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  1. Open Respondus 4.0 software
  2. Click on the File tab
  3. Click Update PasswordLicense. If you receive a message saying your license has been automatically updated, you do not need to follow the next steps.
  4. Copy and paste this new password Y2007I439542670R646f09f9a18a24e0 in the Password field located at the bottom of the Blackboard Server and Course Window. 
  5. Check that the support contact says one of the two following email addresses: or
  6. Click the License button. Your password will be updated. Click the Close button on the next window. You should be all set.