- Open Respondus 4.0 software
- Click on the File tab
- Click Update PasswordLicense. If you receive a message saying your license has been automatically updated, you do not need to follow the next steps.
- Copy and paste this new password Y2007I439542670R646f09f9a18a24e0 in the Password field located at the bottom of the Blackboard Server and Course Window.
- Check that the support contact says one of the two following email addresses: firstname.lastname@example.org or email@example.com.
- Click the License button. Your password will be updated. Click the Close button on the next window. You should be all set.