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Getting Help

If you have any questions, contact the IT Help Desk via e-mail at helpdesk@umes.edu, online at https://help.umes.edu, or by phone at x8324 (TECH) on-campus or 410-651-8324 off-campus.

Welcome to IT

The Information Technology department is your source for all computing and telecommunications needs at the University of Maryland Eastern Shore.  The UMES website is http://www.umes.edu. You can also find policies and how-to articles on the IT Public Knowledge Base https://wiki.umes.edu.

Logon Account Information

To login to a campus computer on the UMES Domain, you must first press the Ctrl+Alt+Delete keys at one time. You will then be asked for your username, password, and Domain, which isUMES.

Please change your password to prevent misuse of your UMES account (report misuse immediately to abuse@umes.edu).  See our Password Policy for information on password criteria, and see Password Change Assistance for information on how to change your password.

MyUMES

MyUMES is a single sign-on web portal. One login to My UMES allows access to web applications such as HawkWeb, Blackboard and campus e-mail. To access MyUMES go to the UMES homepage and click "MyUMES" at the left of the page.

The following is a quick rundown of the applications you will see and what each does:

  • HawkWeb - powered by PeopleSoft Campus Solutions ERP, this is the system where student enrollments and registrations, class rosters, and more administrative functions related to academics.  If you cannot access HawkWeb, see Employee HawkWeb access for more information.
  • Blackboard - the learning management system where course content can be published as well as manage the entire online course experience for students.  See Blackboard Information for more.
  • Gmail - Gmail is the email system for UMES.  To access go to https://gmail.com enter your UMES email address and password.
  • HawkVille - powered by CBORD Odyssey, this is the student residential management system where all on-campus residential needs for students can be met.
  • Auxiliary Campus Center - this system is where you can manage the funds on your Hawk Card for dining and other retail usage on and off campus.
  • Web Help Desk - the Information Technology Help Desk system where you can create a ticket to request assistance for your computer, networking, and telephone needs.

E-mail

To access email, you need to go to Gmail at https://gmail.com.  Enter your UMES email addreess and password.  For a mobile device you can either download the Gmail app, or follow you phone manufacture instructions to use the built in mail app. 

Wireless Networking

Many buildings on campus have wireless networking access points to allow network access from a wireless enabled device like a laptop, smartphone, or tablet. See Connecting to UMES Wireless for more information.

Telephones and Voice Mail

If you were given a campus phone number, there are some simple basics to keep in mind:

  • Your phone number is in the format 410-651-XXXX.
  • To dial off-campus, you must first dial 9.
  • Dial 7980 on campus for access to voice mail.

For our Voice Mail User Guide, go to our Voice Mail help page.

Smart Classrooms

UMES offers several classrooms with network access and/or LCD projectors to use in presentations. See Smart Classrooms for an updated list of our smart classrooms. Please see the department or building manager for scheduling.

Discounted Computers for UMES Employees

Being an employee of UMES allows for a percentage discount of several different computer hardware and software vendors. For information on these discounts, see Discounted Computer and Software Purchasing.

Acceptable Use

Please see Acceptable Use Policy for information on acceptable use of UMES computing resources.

Privacy

The maintenance, operation, and security of computing resources require responsible University personnel to monitor and access the system. To the extent possible in the electronic environment and in a public setting, a user's privacy will be preserved. Nevertheless, that privacy is subject to the Maryland Access to Public Records Act, other applicable state and federal laws, and the needs of the University to meet its administrative, business, and legal obligations.

Users should be aware that e-mail messages:

  • might be preserved as computer files on centrally administered disks. Therefore, it is possible for people other than the user to see the messages.
  • sent by one user become the possession of the receiver and can easily be re-distributed by recipients. In this sense, the e-mail messages are not private, and all messages that should not be preserved should be deleted.
  • are accessible by system administrators, per University policy. They may view any files, including e-mail messages, in the course of troubleshooting system problems.



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