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Background

UMES provides wireless network coverage to all classroom, office and residential buildings.  This document is intended to provide background information as well as help for when issues arise when connecting to UMES wireless networks.

UMES Wireless Networks

  • UMES - This network is intended for UMES students.  Authentication as a student is required unless the device is detected as one that cannot authenticate (Game consoles, televisions, etc.)
  • UMES-FACSTAFF - This network is for UMES employees only.  Authentication as an employee is required.
  • UMES-GUEST - This network is intended only for guests of the University.  No authentication is required, however this network is very limited and should not be used by UMES employees and students who have a login account.

NEW - How to connect to the UMES wireless network

  1. Search for wireless networks and connect to the “UMES” ssid.
  2. Once your system has connected to the network you should be connected to the Internet.  If on a browser capable device, please attempt to browse to a non-umes website, for example https://www.educause.edu/
  3. Game systems, chrome devices and IOS devices should get a "free pass" and should not require your UMES login.
  4. Laptop devices may require your UMES login.

Important Notes

The UMES-STUDENTS and the UMES-STUDENTS-Nuttle wireless networks are going to be decommissioned soon.  You should "forget" these networks in your wireless settings and now connect using the UMES network.

Due to wireless architecture changes, if you are still using the UMES-STUDENTS and the UMES-STUDENTS-Nuttle wireless networks you will be required on a laptop to pull up a browser and input your UMES credentials additionally to connect.

TROUBLESHOOTING TIPS

  • Remember to forget or remove the legacy UMES-STUDENTS and the UMES-STUDENTS-Nuttle wireless networks from your wireless settings.
  • Once connected to the UMES network, pull up a browser and attempt to reach an internet page.
  • If you have high browser security settings, you may be prompted to "continue anyway" to the UMES login page.
  • Additionally due to browser security settings, you may be prompted to "continue anyway" after logging into the UMES login page.

Devices

  1. UMES IT Staff has tested and confirmed wireless works with a variety of devices.  Typically any device that supports WPA2 Enterprise wireless networks will work.  These include Mac OS X and Windows devices, Chromebooks, as well as Android and iOS devices such as the iPhone and iPad.
  2. Some lower-cost tablets as well as the Amazon Kindle devices do not support WPA2 Enterprise that is used on the UMES-FACSTAFF network.

Troubleshooting Connection to UMES Wireless

iOS Devices (iPad, iPhone)

  1. On your device go to Settings > Wi-Fi
  2. Disable Wi-Fi and wait about 10 seconds.
  3. Re-enable Wi-Fi.
  4. Find the connection you were having issues with in the list of available networks and tap on the Information Icon.
  5. Tap 'Forget This Network' and confirm removal.
  6. Select the network again from the list of available networks.
  7. Enter credentials when requested.
  8. When prompted about the secure certificate tap 'Accept'.
  9. If you are still having issues, shut down your device.  Start it back up after 10 seconds and try these steps again.
  10. If you are still having issues, please contact our Help Desk.

Note: Due to a recent iOS upgrade It appears that iOS devices can see the student network but cannot log on. The workaround is as follows:

  1. Select “Other Network” and manually type the SSID (UMES-STUDENTS). 
  2. Select “WPA2 Enterprise” for security and enter your credentials. (see example below)

Windows 8

  1. On your system go to the Network settings screen.
  2. Disable your Wi-Fi and wait about 10 seconds.
  3. Re-enable Wi-Fi.
  4. Select 'View Connection Settings'
  5. Select 'Manage known networks'
  6. Under the 'Choose a network to forget' choose all UMES wireless networks and select 'Forget'.
  7. Go back to the network settings screen.
  8. Select the appropriate wireless network and enter credentials.
  9. When prompted about the secure certificate tap 'Accept'.
  10. If you are still having issues, restart your system and try these steps again.
  11. If you are still having issues, please contact our Help Desk.

Windows 7

  1. TBD